订单处理
在您下订单后，客户将收到一封订单确认电子邮件。
通常，订单在收到付款后可能需要 3-5 个工作日来处理。但是，需求量大的款式和定制订单可能需要额外的生产时间。请注意，周末和节假日不计入工作日。
如果您的订单包含多个项目，处理时间会更长。
请注意，处理时间不包括运送时间。收到您的订单所需的总时间是处理时间+运送时间。
订单发货
包裹寄出后，客户将收到一封带有跟踪编号的运输确认电子邮件。
如果您的物品超重（超过 500 克），我们可能只使用包装袋而不是盒子包装时，请理解。
我们与全球最大的快递公司DHL有战略合作关系，我们的包裹全部由DHL派送，您可以在快递公司官网轻松查看跟踪信息。
订单已交付
DHL运输时间一般需要3-4天左右。
当您被告知包裹已发送时，请注意物流信息。
所有订单都需要签名交付确认
取消订单
如果订单尚未发货，我们可能会接受订单取消。
24 小时内下的订单取消不收取任何费用。
如果在我们网站上的订单超过 24 小时取消，我们将收取订单金额 20% 的手续费（不包括运费）。
如果商品已经发货，我们不能接受取消订单。
We do not accept order cancellation for custom-made items.
SHIPPING RATES
DHL free shipping for the United States. Other country’s customer maybe need pay extra shipping cost. Subject to the specific address.
DELIVERY ADDRESS CHANGE
We encourage all deliveries be made to a physical address,PO box delivery address will not be accepted.
We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.If you are not at the original address from the order and want to send the package to a new address,you need to cancel this order,then you can change your delivery address to a new address you want, finally you replace an order.Please make sure your order address is matched with your delivery address before you pay.
Please ensure your address is correct, changing address after the parcel is sent out will charge you extra $15.
CUSTOMS & IMPORT DUTIES & TAXES
Our items will be stamped as "hair sample" or “lower declared value than actual price” to avoid you being charged a custom fee. Usually, your order will not be charged a custom fee from Rilich. In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
These charges must be paid by the recipient of the package. We do not have information on what the cost would be as customs policies and import duties vary from country to country.
Should customers refuse to accept a parcel due to import taxes or fail to be contacted by courier to pay for import taxes, they take full liability for all postal charges, return shipment costs, customs charges and handling fees, and they must bear any loss resulting from that. No refund will be accepted in this case.
Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by THRIVING to you.
HAWAII, ALASKA, US TERRITORIES, APO AND FPO MILITARY ADDRESSES
Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
FORCE MAJEURE DELAYS
有几个因素可能会影响交货时间，例如海关检查、圣诞节等邮政服务的旺季、收件人的当地邮政服务以及极端天气条件。请注意，由于所有入境国际航空邮件包裹的安全措施增加，交货期可能会延迟。在 Rilich，我们尽最大努力按承诺准时交付订单。但是，在国家危机、节假日、自然灾害、承运人延误或其他超出我们控制范围的情况下，我们无法提供运费退款。
the hair density means hair thickness. The higher the density, the higher the thickness, the thicker the hair.
For 360 lace wig, there are 150%, 180%, 250% Density to choose from our website.
For other lace wigs, there are 130%, 150%, 180% Density to choose from our website.
130% Density is thinner than 150% Density,150% Density is thinner than 180% Density, 180% Density is thinner than 250% density.
130% Density is our lowest density, Hair volume is less.
150% Density is Normal Hair volume,maybe still not enough for people who pursue high thickness.
180% Density is medium thick.
250% Density is thickest.
Attention Please: there will be very little hair If the density is too low, so there may not be enough hair to cover the top of the head.
Go to choose according to your own needs please.
1.How to Place an Order:
Method 1:
choose the hair specifics-click ”Buy It Now”, skip to “ONE STEP CHECKOUT” page-fill out all information-click"place order now"-Pay with PayPal OR Pay with Debit or Credit Card
Method 2:
choose the hair specifics-click ”Add to Cart”-enter the cart-click "Proceed to Checkout",skip to “ONE STEP CHECKOUT” page-fill out all information-click"place order now"-Pay with PayPal OR Pay with Debit or Credit Card
Method 3:
choose the hair specifics-check out with PayPal-Pay with PayPal OR Pay with Debit or Credit Card
2.The Differences Between Human Hair&Synthetic Hair
1) Burn for Smell and Ashes
Choose a small strand of hair and burn it. If the hair is 100% human, it smells like a barbecue and the ashes can be twisted into powder; if not, it smells like plastic and the ashes will stay as a caking
2) The Price
That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.
3.Are The Knots of Rilich Lace Wigs Bleached?
When hair is hand-tied to the base of a lace wig, you can see a knot on the lace. Lace cannot be hidden. Thus we have to bleach the knots to help create the illusion that your hair is growing out of your head.
Rilich lace wigs are made of high quality lace with single knots around the perimeter and double knots elsewhere. All lace wigs knots have been bleached At the front area.
NOTICE: When hair is hand-tied to the lace, there is a dark knot where hair is secured. Bleaching of these knots helps to lighten the appearance. With the use of peroxide (bleach) gives the illusion that hair is growing from your scalp. Even without bleaching, knots made with darker color hair (Black to dark brown) will still be more noticeable than lighter colored hair.
Please don't bleach the knots if you are not familiar with wig production.
Please specify your bleaching demand to us via Live Chat or Email before you place your order with us.
4.Do You Have Baby Hairs On Your Wigs?
Yes. Both our human hair wigs have baby hairs on the front of the wigs. If you have specific requirements, please contact us.
5.Do You Pre-Plucked on Your Wigs?
Yes. Both our human hair wigs are Pre-Plucked on the front. The hairline of our human hair wigs is very natural,you will look very natural with our lace wigs.
6.How do I Apply a Wig?
To perfectly apply a wig is not easy.
First, you need to pin your hair up.
Then, use a wig cap on any type of hair length to hold it all in place and to ensure a smooth fit. Even if you are bald, we recommend you still use a wig cap - it will help with friction and ensure the wig stays on.
Next, put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position them right in front of your ears.
Don't worry if it doesn't look perfect right away. Go ahead and style/brush it into place the way you'd like it to look.
7.How to Wash the Hair
It is not necessary to wash for first wearing,After you wear it for a period of time, if feel dirty, you can wash it. But Don't wash it frequently.
(1).Put some lukewarm water in a basin.Then add moderate amounts of shampoo in the water, stir by hand to dissolve thoroughly.Soak the wig for 3-5 minutes,then comb little by little in the water with a wide-toothed comb. DON’T SCRUB HAIR.DON’T PULL HAIR HARD. Then gently squeeze out excess water.Rinse well in lukewarm water then pour out the water.
(2).Pour moderate amounts of conditioner in your hands,massage it into the wig.Then lay it aside quietly for 3-5 minutes.Rinse well in lukewarm water, gently squeeze out excess water.
(3).Place the wig in a towel to sop up.Then place the wig on the wig stand to air dry. Then put some hair essential oil or spray some hairspray on hair which will make the hair smooth and supple,shine.At ordinary times,you can use hair essential oil or hairspray often to keep the hair soft and shine.
8.How to Style the Wig?
1. Always use a wide tooth or pick comb for curly styles and a wire brush for straight styles. Avoid standard brushes.
2. When brushing, start at the ends and gently work your way to the roots.
3. To completely restyle your human hair wig, we suggest taking it to your stylist. If you decide to restyle it yourself, please follow these guidelines:
- Place wig on wig stand. Use standard or electric rollers or pin curls.
- Remove tangles with a wire brush or wide toothcomb.
- Pick up hair and wind on roller, smoothing ends as you go.
- Use medium setting with electric rollers or hair dryer. With hair dryer about 12" from wig, circulate heat evenly and continuously.
- Allow hair to cool before removing rollers or pin curls.
- Lightly brush or backcomb desired areas and spray with hair spray.
9.How to Care the Hair?
♦ Please don’t color human hair wigs by yourselves. It is a very risky experiment and might have a bad result. However, if you still prefer to dye your own wigs, please keep in mind that you should never try to dye a darker color wig into a lighter color. Strongly recommend to ask the professional hairdresser to trim, shape or thin out the wig.
♦ NEVER sleep on wet hair; your hair must be completely dry before going to sleep as sleeping on a wet lace wig WILL cause hair to be very matted.
♦ Don’t soak the hand-tied human hair wigs for a long time since it will damage the knots in the wigs. When you wash the wig, please treat it very carefully just like your own hair.
♦ Choose a slightly acidic shampoo, use hair conditioner and wash in mild water.
♦ Make sure the water flows in the same direction during washing and avoid rubbing the wig heavily.
♦ Do not comb or brush the wet wig. Style the wig when it is dry.
♦ Gently blot excess water with hand or towel (do not twist or brush); shake vigorously and hang upside down to air dry (usually overnight). Do not blow dry the wig. Do not brush wig when wet. Do not wear wig with wet cap or dry wig on head or Styrofoam, as this will stretch the cap.
♦ Using a wig brush on a wig is okay but, I suggest using a METAL WIDE TOOTH COMB.
♦ Refrain from pulling the comb forcefully through the tangles. Pulling will not only pull the hair off of the "tracks" of the wig but the pulling. Spray your wig with a light oil sheen to restore luster that was lost while getting rid of the tangles.
♦ For straight styles brush in long, even, gentle strokes. Starting at the bottom, gently comb the hair using a downward motion, with a wide-tooth comb or finger style. Gradually move up until you have combed all the hair. Never begin combing at the top or middle. It will damage and tangle the hair.
♦ It is very normal for the human hair wig to have certain amount of shedding.
♦ Please store your wig on a wig stand or mannequin head in a cool, dry location avoiding extreme temperatures, mold and dust, which will help maintain the shape, cleanliness and style of your wig.
10.Can I straighten my curly hair ?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle.So had better remain the same curly look.
11.Can I dye my curly hair?
If you purchased natural color, you can dye it ,but curly hair is not easy to operate by yourself , so please let a professional stylist help you and don’t do that yourself.
12.What’s Parting?
Free Parting-Means “No Parting”, we didn't draw the dividing line at the top of the hair.You can part it anywhere after you receive it according to your preference.
Right Part-when worn on head, the part is on the right hand side,hair is going over to left
Left Part-when worn on head,the part is on the left hand side, hair is going over to right
Middle Parting-The dividing line in the middle of the head
Note: Usually, we will send free parting to customers. Please contact service staff if you have a request for parting.
