All of our products have gone through a very strict quality control process before we dispatch them. Upon receiving your order, please thoroughly inspect your item(s) before using. If you do not absolutely love your selections, we gladly offer returns or exchanges items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 7 days.If you want to exchange or return it, please contact us in 7 days upon receiving goods. Any request after 7 days will not be honored.
Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. Return without communication will be rejected.
Before shipping back, please email us firstly for the shipping address. We have all rights to refuse the package if you send it back without our permission.
Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, unwashed, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)
RETURN & EXCHANGE
All requests for return or exchange must be made within 7 calendar days of the delivery. You must ship the items back to us Only via USPS Priority Mail International.You are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping.
We do not sell refurbished or previously owned products and return postage is on buyer.
Products must be returned to us within 7 days from the day it was authorized for an exchange or return. After 7 days we will assume that the product is satisfactory and no exchange or return is necessary.
Authorized exchanges will be shipped at your expense.By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
Should you have any question or concern on your order, please feel free to contact us:
1.Email relative customer service staff within 7 days to make an application for return or exchange. We will send a reply email within 24 hours.Emails received after 7 days will not be taken into consideration.
2.Please email us with photos of the hair for our reference.
3.Before returning or exchange, please contact us first; we are not responsible for any packages posted without our consent.
4.The shipping fee of return would be paid by customers for whatever reason.
RUSH EXCHANGE
-You can place a new order and receive your refund when the original item arrives back.
-Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
-When we receive the returned product in original condition, we'll issue the refunds
REFUND
We will full refund to you after we received intact item BUT shipping charges and handling charges on your original order is non-refundable.
Refunds will be applied to the original form of payment used to purchase the item(s) up to 10 business days.
NON-RETURNABLE/NON-EXCHANGEABLE ITEMS
1.Clearance items
2.Colored Hair
3.Customized Items:for custom-made items, we communicate often with our customers to ensure there is no misunderstanding or miscommunication on your requirements.So there are NO EXCHANGES, NO RETURN and NO REFUND for custom-made items.
4.Any product that exhibits physical damage,the original status was changed (washed,worn, cut,heated etc.), any hair that is burned or missing hair pieces(lace was cut or damaged etc.), and any hair that is missing the outside package.
5.Do not accept the color does not match, the size of inappropriate, wrong length, not correct density, do not expect good-looking, such as the return of non-quality requirements,Because most of these problems come from the buyer's own subjective thoughts or preferences,which is out of control.
UNDELIVERABLE & REFUSED PACKAGES
Rejecting receipt of a package is considered returning the package without our consent and may be subject to a 20% restocking fee. Any fees and shipping charges incurred will be deducted from any applicable refund amount.
Occasionally packages are returned to us as an undeliverable for a variety of reasons. For undeliverable packages we can issue a refund for the order price or discuss reshipment options, depending upon the reason for the package being returned. Please note that if the reason for the returned package was not the fault of us shipping, a reshipped order with address correction is subject to a charge for the cost of shipping to send that order out again. If there will be Return to Sender fee that shipping company charges from us that will be added to redelivery or deducted from refund depending on case. Please contact rilichhair@gmail.com if your package for more information.
